Privacy Policy

1. About Us

Serv Rocket (ABN 49 386 893 845) is an Australian business that provides AI-powered lead management tools for home service businesses. We are based in Queensland, Australia and operate at www.servrocket.com.au.

We are committed to protecting the privacy of individuals in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We may collect the following types of personal information:

• Full name
• Business name and ABN (if provided)
• Phone number and email address
• Business suburb or city
• Trade or industry type
• Information about your current systems and business pain points
• Website usage data (pages visited, referral source, UTM parameters)
• IP address and browser/device information via analytics tools

We collect this information when you complete a lead form on our website, contact us directly, or interact with our services.

3. How We Use Your Information

We use your personal information to:

• Respond to your enquiries and provide the services you have requested
• Communicate with you about our products, updates, or offers (you may opt out at any time)
• Improve our website and services through analytics
• Comply with our legal obligations

We will not use your personal information for a purpose other than the primary purpose of collection without your consent, unless permitted or required by law.

4. Disclosure of Your Information

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Service providers — such as email delivery platforms (Mailjet) and analytics providers (PostHog) who assist us in operating our website and delivering services. These parties are contractually bound to keep your information confidential and use it only for the purpose of providing services to us.
• Legal requirements — if required to do so by law, court order, or government regulation.

5. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our website uses industry-standard HTTPS encryption for data transmission.

No method of transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Analytics

Our website uses cookies and similar tracking technologies to improve your browsing experience and to analyse how our site is used. We use PostHog for analytics purposes. You may disable cookies in your browser settings; however, some features of our site may not function correctly as a result.

7. Access and Correction

You have the right to request access to the personal information we hold about you, and to request that we correct any inaccurate, incomplete, or outdated information. To make such a request, please contact us using the details below.

We will respond to your request within 30 days. In some cases, we may be unable to grant access (for example, where providing access would unreasonably impact the privacy of another person), and we will explain why.

8. Complaints

If you believe we have breached the Australian Privacy Principles, or if you have a complaint about the way we have handled your personal information, please contact us in the first instance. We will endeavour to resolve any complaint within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).

9. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact: