Terms of Service
Last updated: April 2026
1. About Serv Rocket
These Terms of Service govern your use of the website and services operated by Serv Rocket (ABN 49 386 893 845), a business registered in Queensland, Australia (“we”, “us”, or “Serv Rocket”). Our website is located at www.servrocket.com.au.
By accessing or using our website or services, you agree to be bound by these Terms. If you do not agree, please do not use our website or services.
2. Our Services
Serv Rocket provides AI-powered tools designed to help home service businesses respond to leads faster, qualify enquiries automatically, and follow up with prospects. Our services include, but are not limited to:
- AI Response Agent
- After-Hours Lead Capture
- AI Qualification Agent
- Missed-Lead Recovery
- AI Follow-Up Agent
- Lead Capture Widget
- Quote-Ready Lead Capture
- Free Lead-Gen Website
We reserve the right to modify, suspend, or discontinue any part of our services at any time with reasonable notice.
3. Eligibility
You must be at least 18 years of age and have the legal authority to enter into binding contracts to use our services. By using our services, you represent and warrant that you meet these requirements.
4. Your Responsibilities
When using our services, you agree to:
- Provide accurate and complete information when submitting enquiry forms
- Use our services only for lawful purposes and in compliance with applicable Australian laws
- Not attempt to gain unauthorised access to any part of our website or systems
- Not use our services to transmit spam, misleading content, or harmful material
- Comply with all applicable laws when using AI-generated communications with your own customers
5. Intellectual Property
All content on our website, including text, graphics, logos, software, and tools, is owned by or licensed to Serv Rocket and is protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works from our content without our express written permission.
6. Disclaimer of Warranties
Our services are provided “as is” and “as available” without warranties of any kind, express or implied. We do not warrant that our services will be uninterrupted, error-free, or that the results obtained from using our services will be accurate or reliable.
We do not guarantee that our AI tools will increase your revenue, lead conversion rate, or business outcomes. Results will vary depending on your business, industry, and how you use our services.
7. Limitation of Liability
To the maximum extent permitted by law (including the Australian Consumer Law), Serv Rocket will not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of our services, including loss of revenue, loss of data, or loss of business opportunity.
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under the Competition and Consumer Act 2010 (Cth) or any other Australian consumer protection law that cannot be excluded.
8. Australian Consumer Law
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to cancel your subscription and receive a refund for the unused portion, or to compensation for the reduction in value. You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have the problem with the service rectified in a reasonable time and, if this is not done, to cancel your subscription and obtain a refund for the unused portion.
9. Privacy
Your use of our services is also governed by our Privacy Policy, which is incorporated into these Terms by reference.
10. Governing Law
These Terms are governed by the laws of Queensland, Australia. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of Queensland, Australia.
11. Changes to These Terms
We may update these Terms from time to time. We will notify you of material changes by updating the date at the top of this page. Continued use of our services after any changes constitutes your acceptance of the updated Terms.
12. Contact Us
If you have questions about these Terms, please contact: